All sales are final.  Please do not return any essence that was sent to you by mistake because of their  vibrational nature.  Let us know of the mistake, you keep the one that was sent by mistake and we will send you the right one.  All sales are processed in the order that they are received and sent out as promptly as possible. We welcome any comments or suggestions you may have.  You may call, write, or e-mail us at any time.